Refund and Returns Policy

Returns Info


We know you will love your purchase from J Jewels London, but just in case you are not entirely delighted for any reason, simply just send us an email at with your order number and concerns, we will reply within 1 working day.

Just ensure that we receive the items back to us within 30 days of the dispatch date to receive a full refund (including VAT).

Key things to remember to guarantee your refund:

  • The item must be returned in a clean, unused and unaltered condition and in its original packaging .
  • Earrings and body piercing cannot be refunded for hygiene reasons.
  • Any rings that have been adjusted
  • Refunds made under this returns policy will not include either the original postage and packing charge or any return costs.
  • Refunds will be made within 14 days from receipt at our return address.
  • Refunds will be made to the original means of payment.
  • This policy does not affect your statutory rights.
  • Ensure that the outer packaging for your return item is suitable to protect it while in transit to our return address.

If you return an item for refund that was part of a promotional offer, kindly return any free gift that was supplied as part of that promotion.

We recommend you return your item via Royal Mail Special Delivery (or other similar tracked and insured delivery service) to ensure you have proof of postage and that your item is reassuringly covered during transit.

Need help?

Contact us at for questions related to refunds and returns.