Shipping

United Kingdom 

Free standard delivery on all UK orders. Orders received by 12pm (GMT) will be posted out same day.

Orders are dispatched Monday-Friday (excluding public holidays).

We currently only offer standard royal mail shipping, 1-3 workings days for delivery. We hope to change this is the very near future.

Late or lost orders

When placing an order please make sure you specify the correct delivery address is entered. J Jewels London takes no responsibilty for parcels that have been sent to the wrong address.

Any order discrepancies relating to missing or lost items must be reported to us at info@jjewelslondon.com. We can not refund or replace lost items until 10 working days after dispatch date (25 working days for international items) this is when Royal Mail classes an item as being lost.

International

We ship worldwide. We currently only offer Royal Mail international tracked service. There is a flat rate charge of £9 per order, you can order as many items as you would like and will only be charged one delivery fee per order.

Delivery times

Europe – 3-10 days

USA, Canada, Austraila – 7-14 day

Please note that these are approx delivery time frames, and we cannot guarantee your order will arrive within this time frame.

Custom fees

We are not responsible for any import or custom fees associated with your order, please check your country’s regulations to see if there will be any additional costs.